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COVID-19 and Arch MI Policy Servicing: Please read our statement of support for GSE Relief Policies.

Payment Forbearance can be a useful tool to assist a borrower through a temporary hardship. Arch MI’s approval is not required for a forbearance agreement, provided no other terms of the Loan will be modified and no amount will be capitalized into the Loan balance. If you wish to forbear payments in conjunction with modification of the Loan terms, please contact Arch MI’s Loss Mitigation team. All GSE Loans are delegated and no additional approval is required when GSE guidelines are followed. Forbearances due to COVID-19 are expected to be reported to Arch MI in your regular monthly reporting. In order to avoid cancellation of a certificate that you want to keep in force during the forbearance, please continue to remit the mortgage premium during the forbearance period.

Arch MI Policy Servicing offers the tools and resources to help you improve efficiencies and reduce costs:

  • CONNECT makes it easy to access current policy status, policy maintenance, portfolio reporting, online default reporting and claims filing.
  • A customer service representative is your point of contact for all activation, billing and policy maintenance questions and activities.
  • Arch MI offers a number of ways to update policies and report defaults electronically via EDI, XML, and spreadsheet.

Policy Servicing Contact Information

  • Billing and payment inquiries.
  • Loan sales and servicing transfers.
  • Loan closing dates (including HARP).
  • Electronic billing setup.
  • Cancellation requests.
  • Coverage reinstatements and commitment extensions.

  877.642.4642 (Option 2)
  8:00 am - 8:00 pm ET

Premium Remittance Addresses

At this time, please do not send check payments to Arch MI corporate offices, as this could result in a delay in processing. Please remit to the Lockbox addresses below or reach out to the Policy Servicing team for electronic instructions.

Arch MI Dallas Lockbox Address:
Arch Mortgage Insurance Company
P.O. Box 630046
Dallas, TX 75263-0046

Arch MI Dallas overnight address:
Arch Mortgage Insurance Company
c/o Exela Technologies
2701 E. Grauwyler Road, Building 1
Irving, TX 75061

Servicing Reports

The Monthly Servicing Report is defined in the Master Policy. If a servicer would like to submit the Servicing Report, Arch MI will accept either the comprehensive (169 Field) or minimum version (32 Field) of the Mortgage Insurance Loan Activity Report (MILAR) template.

While we do not require the MILAR, we encourage its submission as it is a valuable tool in reconciling aspects of your portfolio.

*Please note that Default Reporting is required. For more information regarding monthly delinquency reporting please visit the Arch Default Reporting page.