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The spread of COVID-19 has created an unprecedented business environment, impacting real estate markets and mortgage lending operations across the U.S.

At Arch MI, we are doing everything we can to protect employees and customers by strictly limiting personal contact. Our teams have shifted to providing customer service through phone calls, email and online video conferencing.

We are focused on ensuring minimal disruption to normal business processes while still providing the necessary resources to support our customers and their members. You can count on us as a partner through these uncertain times.

Credit Policy

In response to the COVID-19 crisis, the GSEs, Fannie Mae and Freddie Mac, have instituted temporary underwriting requirement flexibilities.

Check our customer announcements for details of Arch MI’s alignment with these updates:

For more information, visit our Underwriting Guidelines webpage.

Policy Servicing

In light of current concerns about the spread of COVID-19, Arch MI affirms our support for all forbearance and loss mitigation programs to be initiated by Fannie Mae and Freddie Mac.

Additionally, Arch MI will support any policies related to COVID-19 that are issued by Fannie Mae and Freddie Mac, and directives issued by the affected states’ insurance offices.

Arch MI will give servicers full delegation on Arch MI-insured GSE loans to proceed with workouts that meet the guidelines set forth by Fannie Mae and Freddie Mac. The servicer’s only obligation is to report the workout once it is complete; permission is not required up front.

Arch MI recognizes these are very difficult times for homeowners and lenders. We stand together with the servicing community to support streamlined and effective loss mitigation programs.

For more information, please contact our Loss Mitigation team at 877-642-4642 (option 2, then option 2), or email us at

For more information on Policy Servicing, visit our webpage.

Read our Claims and Servicing Bulletin - Updated 7/30/20

State-Specific Information Regarding Premium Deferral and Cancellations

Colorado: In accordance with the guidance provided by the Colorado Division of Insurance in Bulletin No. B-5.38, Arch MI will make reasonable accommodations to prevent Insureds from losing coverage due to cancellation for the non-payment of premium during the COVID-19 pandemic. Reasonable accommodations include, but are not limited to:

  1. Extension of premium grace periods;
  2. Waiver of late payment fees;
  3. A moratorium on cancellations for non-payment;
  4. Defer any non-renewal underwriting actions; and,
  5. Provide a continuation of coverage for any expiring policy.

New Jersey: Pursuant to Bulletin No. 20-04, the NJ Department of Banking and Insurance encourages all insurers to relax due dates for premium payments, extend grace periods, waive late fees and penalties, allow forbearance with regard to the cancellation/non-renewal of policies, allow payment plans for premium payments, and exercise judicious efforts to assist affected policyholders and work with them to make sure that their insurance policies do not lapse. Any grace period granted is not intended to change the terms of the issued policy or be considered a forgiveness of the premium. Rather, it is intended that the insurer grant the policyholder an extended grace period for the payment of premium due without penalty or interest.

Loss Mitigation and Claims

Arch MI affirms our support for all forbearance and loss mitigation programs to be initiated by Fannie Mae and Freddie Mac.

Payment forbearance can be a useful tool to assist a borrower through a temporary hardship. Arch MI’s approval is not required for a forbearance agreement, provided no other terms of the loan will be modified and no amount will be capitalized into the loan balance. If you wish to forbear payments in conjunction with modification of the loan terms, please contact Arch MI’s Loss Mitigation team. All GSE loans are delegated and no additional approval is required when GSE guidelines are followed. Forbearances due to COVID-19 are expected to be reported to Arch MI in your regular monthly reporting, whether by MILAR or spreadsheet/email, to To avoid cancellation of a certificate that you want to keep in force during the forbearance, please continue to remit the mortgage premium during the forbearance period.

For more information on Loss Mitigation and Claims, visit our webpage.

Default Reporting

Forbearance loans that are showing 45 days past due in your system should be reported as delinquent to Arch MI. If your company reports delinquencies through an ADR file, any COVID-19 affected loans should be reported with Non-Pay Code 12. If you report delinquencies via CONNECT, please choose National Emergency Declaration/Energy Cost in the drop down under Non-payment Reason.

If for any reason, you are unable to report the non-pay reasons above, please send a spreadsheet of all loans affected by COVID-19 to This will enable us to accurately track COVID-19 affected delinquencies in our system.

*If your company also sends MILAR reporting to Arch MI, please use Reason for Delinquency 12 for all COVID-19 affected loans.

For more information on Default Reporting, visit our webpage.